Child Safety

Child Safety

All children working with or engaged by Playwave have a right to feel and be safe, respected, valued and protected from harm. Children should be made aware of and feel confident in their rights and responsibilities.

Playwave is strongly committed to the safety and well-being of all children that interact with our organisation as employees, audience members, participants or otherwise by creating and maintaining a child safe environment. The welfare of children entrusted under our care is our first priority and we have zero tolerance for child abuse.

Access Playwave’s ChildSafe Policy here.

Who are we?

Playwave is a sister organisation of Shopfront Arts Co-op and is governed by Shopfront's child-safe policies and procedures. Shopfront, based in Carlton, NSW, is the home of Youth Arts and has been making youth-led art for over 45 years.

Click through below to meet our Shopfront/Playwave staff members:


Code of Conduct

Playwave Staff, Members and Customers must abide by a Code of Conduct. This Code of Conduct sets out reasonable expectations for behavior when engaging with us. You can find a copy by clicking below:

Code of Conduct

Playwave will take all necessary steps to prevent and protect children from abuse and neglect including:

  • Physical abuse: purposefully injuring or threatening to injure a child
  • Emotional abuse: an attack on a child’s self-esteem e.g. through bullying, threatening, ridiculing, intimidating or isolating the child
  • Sexual abuse: any sexual act or sexual threat imposed upon a child
  • Neglect: harming a child by failing to provide basic physical or emotional necessities.
  • Child grooming: befriending and establishing an emotional connection with a child with the objective of sexual abuse.


The Playwave Playbook

Access a Family Handbook with information for parents and guardians of young people accessing Playwave's services.

The Playwave Playbook


Child Safety Education for Young People

Bravehearts is the leader in personal safety education in Australia, offering a range of programs targeted at children from Early Years right through to high school. Our programs are professionally developed according to the learning needs of each specific age group and are highly trusted and acclaimed by teachers and parents nationwide.

Safe4Kids Protective Education Program
The Safe4Kids Protective Education Program is an easy-to-follow, comprehensive child protection education program designed to empower children and provide them with the skills that will help protect them from sexual abuse and build their resilience and assertiveness.


Important Links

The eSafety Commissioner

The eSafety Commissioner was established as an independent statutory office under the Enhancing Online Safety Act 2015.
Initially, these functions primarily related to enhancing online safety for Australian children. In 2017, the Act was amended to expand the Commissioner's remit to promoting and enhancing online safety for all Australians.

eSafety Commissioner: Fact Sheets for Parents

  1. 5 Tips to Keep Your Family Safe Online
  2. Young People Conversation Starters
  3. Getting Started with Parental Controls on Devices and Accounts


The Kids Helpline

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.


Online Feedback & Complaints Form

Playwave actively encourages feedback from Young People, Parents, Caregivers and Staff. We encourage you to provide feedback via our Feedback & Complaints form, by emailing us at or by phoning us on 9588 3948.

We take all complaints seriously. Your complaint will remain confidential and be treated in line with our Complaints Procedure - please click below for more information:


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